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The great ASDA home delivery scam

8 replies

CraftyHedgehog · 06/10/2024 16:44

For the last 12 weeks, ASDA Brighton Marina have been taking products like ASDA large eggs and replace them with some obscure brand small/medium eggs, and still charging the price of the large eggs as the substitute.

If this happened just once or maybe twice then it would seem sus. The fact that it has been happening on every shop for the last 12 weeks says it is organised. Curious to see these apparently perpetually missing eggs, we drove to the store today the moment we got the substitute notice and hours before the delivery truck arrived, and would you credit it, every single one of these products was on the shelf in abundance.

That got me thinking, how could a same day express delivery have none of these items in stock, yet the website doesn't say out of stock, as well as the product not actually out of stock at all.

Eggs, bread, Asda branded items in general are the ONLY items we get these subs on over and over again, and we're always charged more for less, with the "less" being the obscure lidl-esque product of a much smaller size/lesser amount, and the audacity to charge the price of the larger product.

I think our store is on the fiddle, shifting crap from brands no one has ever heard of at the price of Asda branded products of larger/greater cost.

Its always on basic products like eggs, milk, bread, pasta, veg. I think they are getting away with it because people begrudgingly accept it as the alternative is having to go to somewhere else to buy instead.

I decided a fortnight ago to start handing back the garbage to the driver, as they are unsellable once they are out of the store, so it's their money they lose, but if sufficient people continue to accept the garbage then this institutionalised fraud and dishonesty with intent to permanently deprive will only continue and get worse.

Do your duty and don't stand for it. Waste their time and money, not yours.

OP posts:
speedmop · 06/10/2024 16:48

i really have no idea what you are whittling on about

but clear you’re not an ASDA fan!

whydoesitalwayshappentome · 06/10/2024 16:51

Try ordering from a different supermarket. That would solve the problem. Although I am quite bemused as to how that would be happening.

MissYouForever · 06/10/2024 16:58

I’m totally down for this theory. Also, on the same vein - Tesco own brand toilet rolls are constantly out of stock on the website. Like, we’re talking months now. So you have no choice to order stupidly expensive loo roll unless you go elsewhere which they know people can’t be arsed. I firmly believe they’re out of stock on purpose to shift the more expensive stuff so they make more profit.

It’s not just toilet roll, they do this with several products.

speedmop · 06/10/2024 17:00

* So you have no choice to order stupidly expensive loo roll unless you go elsewhere which they know people can’t be arsed*

😆 That isn’t how it works

Betterthanitseems · 06/10/2024 17:01

You can turn off the option to accept subs. Funnily when I did that there seemed to be plenty of products available and no missing items.

Sesma · 06/10/2024 17:01

There are lots of other delivery services, I would probably work your way round the others picking up the introductory offers and see which you like best

mumda · 06/10/2024 17:04

Morrisons has similar issues with no very cheap dishwasher tablets online.
Plus they don't have their own brand marmite on there either.
So every now and again I go instore.

MassiveOvaryaction · 06/10/2024 17:08

Haven't had any issues with substitutions in our recent Asda orders (different area though tbf). In fact last week dh ordered a dozen medium eggs and they delivered large for the same price. Their refund process for short dated/not perfect stuff is really hassle free too ime.

If it's not working for you though @CraftyHedgehog vote with your feet and shop elsewhere.

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