I am not sure if this is a normal thing to expect from care or not.
Mum lives with my dad, she has dementia and is incontinent. Last year we employed a team of carers to help mum.
They are all self employed but work together as a team, so not an actual care company. In retrospect we absolutely should have gone with a company because things can often become a bit too fragmented for my liking, for example I have to pay everyone individually, they insist on being paid weekly, I would have preferred monthly but they don't want that. Tbh, we had to rush about finding these carers a year ago after mum had come out of a long hospital stay and the NHS discharge carers let us down. It was all frantic at the time and very stressful. Looking back at it all a care company would have been a much better fit.
Anyhow, the carers come three times a day, around 9.30am to get mum up, put on the loo and showered/dressed, then again after lunch for a toilet break and again at 7pm to put mum to bed. They come in pairs and charge £26 per hour and £20 per half hour. This is 7 days a week.
However, they will often only do 15-20 minutes during the afternoon and evening visit and will round their charge to the nearest half hour. I am usually at my parents for the afternoon visit and I have never known them to ever do a full half hour.
I have no idea if this is normal practice for carers? I asked on a Subreddit and was piled upon by some people saying that it's poor enough money as it is and the carers have to consider travel expenses etc. I am a self employed cleaner and when I tell my clients that I am doing an hour, I will do the full hour, I have also incorporated the cost of my travel into my fee as this isn't my clients concern (and my fee is a lot less than the carers).
Does anyone else have private carers for a parent and do they do this? Maybe it is normal, I honestly don't know?