Broadband & landline - utterly bewildered

[NetZeroZealot]

My elderly parents have just had their broadband cut off. They were with John Lewis who have discontinued the service. They also previously had their landline through them.
Rather than sign them straight up to Plusnet who are the alternative provider, and who can't provide a landline, I thought I'd check the various deals available and have just gone down many rabbit holes.
They are utterly dependent on their landline. My Mum has a mobile which she uses quite a lot but Dad does not have one and makes quite a lot of calls on the landline.
He also has a wearable alarm provided by the council, I'm trying to find out if it's compatible with a digital phone line.
Are they better off with a combined broadband/phone service, or separately?
Some seem to include calls, some are just line rental and you pay extra for calls.
Has anyone had to do this for their parents and got a good recommendation. I think they can get fibre where they live.
They both use the internet quite a lot, but mostly for online shopping and research, not for watching movies or anything like that.
Utterly bewildered by it all and wondering if we shouldn't just go to BT (but they don't get good reviews)

Thanks everyone for your advice. I literally spent hours on hold on the phone today to various providers trying to sort this out.

It seems BT will allow my parents to keep their old copper landline, for the time being anyway, which supports my father's careline alarm system. And so we have put the wheels in motion for switching broadband & phone to them. They can also send someone to help install the new box. It feels like progress so far but I'm waiting to see what can still go wrong ...

@NetZeroZealot hope it all goes well.

No problem, glad I could help.

to be honest, I’d be tempted to press the button and talk to the people on the other end and ask them. Mums been told to do that for any query, not just emergencies, I think that company employs the most reassuring and lovely people I’ve ever dealt with on the phone! I’d believe their information more than BT.

hope you’re doing ok. Glad your mum is at least trying to help herself. Mine acknowledges she can’t, acknowledges she puts a lot on me in a self-pitying manner but not actually doing anything that would make my life easier, like agreeing to move to more suitable accommodation. But if I’m being fair, she’s not actually mentally capable of working through that decision any more, she’s at a toddler level of “I don’t want to”.

Unbelievably, this is still not resolved.

BT have been appalling. They cancelled the order once, reinstated it when I queried it, and then cancelled it agin WITHOUT TELLING ANYONE.

The issue is all related to the need to have a copper landline for the care alarm.

I have just spoken to a lovely guy in the call centre who has promised me he will resolve it and call me back tomorrow, but I'm feeling rather sceptical now...

I'm also going to start a new thread looking at alternative mobile phone linked care alarms as a PP suggested as its seems that may be the only way forward.

Have you tried Sky I have a land line and broadband with them can’t fault the service.

@Martinohmygod is it a copper landline, not digital?

Yes it is .You’d think we lived in the middle of no where with our mobile signal.