Complaints process with Athena Academy Trust. Honestly… did not resemble DfE best practice or any professional complaints process 😩😩
Had paperwork that was just wrong, “lost paperwork” and responses that felt like they were copied from a script and did not answer my question. Whole thing came across as “protect the trust” rather than “apologise, fix learn”. I feel like staff were coerced into their responses by management.
Wondering if anyone else has had rewritten history, minimisation of safeguarding, SEND , and neglect/harm or responses that don’t match what actually happened.
I’m thinking of setting up a small private evidence group for people who’ve had similar with any MAT. Anonymised docs, compare patterns, maybe feed into something bigger.