Dear S. Howe
I am sorry to hear that you feel your experience at KSOL hasn’t matched that of the many other families who have chosen us to support them through the 11plus process.
At KSOL we pride ourselves on putting the needs of the child first and take great care to consider each child’s circumstances on a tailored and individual basis. Having over 11 years of experience in preparing children for both the 11plus entrance exam and for secondary education, we understand what a challenge this particular educational route can be and we ensure that both parents and children are fully aware of the task ahead before embarking on their journey with us.
With this in mind, we have a strong duty of care towards every child and an ethical policy to give parents clear and honest recommendations to help make informed decisions about their child’s education.
At the beginning of their Masterclass programme, each child sits an initial assessment which provides us with a clear indication of how we can help them reach their full potential. The recommendations following this are given to every parent, each providing the most effective route for their child and always with the child’s best interest at heart. However, they are just that, recommendations. We would not turn any child away but offer alternative study options that would better suit their needs at that time.
Our role is to support and advise parents of the best route for their child and it is one that we take very seriously. We understand that after speaking to our experienced tutors, our suggestion of reviewing your child’s progress over a period of time or using a different mode of study did not meet your personal expectation.
We respect your decision and as a gesture of goodwill we have offered you a full refund of your payment.
We will take on board any feedback you have provided with regards to our service and we wish your child every success in the future.
KSOL team