ebay saying someone else as used my account

[babyjjbaby]

got a email yesterday and ebay said that a third party has accessed my account and i need to change my password for my email and ebay account have done that but i still can't bid on anything or email a seller and i really need to bid on something whichends in abit what happens now and how can sum1 else use my account surly i would of noticed on stuff i am selling ot stuff i am bidding/bought any 1 else had thois problem am wondering weather to close my account and open a new one but then i lose all my feed back

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no only on my laptop which i have been using for 3 weeks

i have had emails from 'ebay' and 'paypal' before saying the same things. just a dodgy one in my case trying to get personal details. i also sometimes get them from banks i dont even bank with lol! the do look very convincing. i would wager a bet its a scam. dont reply to it is my advice and just delete

yeh but i couldn't log into my ebay account or anything so had to change it and now i am stuck do u thionk i would be better off closing the acccount and setting up a new one

hmmm, well i suppose it depends if you have lots of really good feedback you want to keep

Did you click on the link on the email? Someone else will now have your password as you have gave it to them! Whats your ebay name?

DON'T click any links or respond. Probaly a spoof (I'm forever getting them) if you go to the messages box on your "My Ebay" page -the one you use to keep an eye on things & see if you've been paid etc-if its genuine it'll be in there.

That happened me once were I received an email from a buyer but I hadn't bought anything, so I clicked on the link and added my ID with password but nothing happened and I left it.

Ebay sent me an email telling me the exact same as you. I then changed my ID and password and didn't have any other problems.

oh right thanks then if it is a scam they will have bout 3 new passwords but i have got 3 alerts on my ebay account should i close it down and just start again

go to the ebay help section, you can join a queue and speak with someone online who will advise you. Thsi happened to me a few weeks ago, my email account is now obsolete (everything is in chinese) and my ebay account had been used by soemone else to list electrical items. I have salvaged the ebay account now tho'; the ebay folk will help you and explain what to do, good luck

Pippo, I had exactly the same thing with the chinese hijacked email account - they were listing fake handbags (darn ugly they were too)

ok thanks i will try that agin i tried 3 times but noone answered me after bout 20 mins

Yes - also had the spoof PayPal one. Luckily I checked the paypal login page before changing anything, so I didn't fall for it.

Never reply/respond to an email that says it is from ebay or paypal. Never use a link from an email to reconfirm or put in your password.

If ebay want to get in touch they will leave a message or an alert on your ebay account.

right ok i am going to close it down and lose my 117 feedback how do i do it and if it is a scam will they be able to get my new account

I wouldn't close it there is no need honestly - just try and get hold of someone on the live help thing - it usually is quicker later on in the day. They will change all your account details for you and you can even re-register with a different email account.

all sorted now the live help was fab and i din't have to wait misse dthe carrycot matrress what i wanted to buy tho

Make sure all your email/paypal/ebay passwords are different - I think that was where I went wrong

I NEVER clicked on any phishing email link though so I don't know how they got into my email AND ebay accounts!

wil deffo have the password differant now lol i hope i can remeber them