Clothing not size stated on label

[TheWrathofNaan]

Bought an item of child's clothing and when it arrived it was tiny. I have contacted the seller because this was obviously not mentioned in the listing. It was labelled 12-13 but looks more like age 5-6. I should have known something was wrong from their fuzzy photo!

They offered a partial refund if kept or only the cost of the item refunded if returned at my expense and without a refund of my original postage.

I have emailed photos with a top from the same shop and same size to illustrate how wildly wrong the sizing of this item is but the seller refuses to change her position.

I have now opened a case with eBay. What is the outcome likely to be? I tried to ring eBay but the English of the person I spoke to was really poor and they didn't understand what I was trying to say.

[TheWrathofNaan]

Forgot to say I measured the item and included this detail in my messages to the seller.

[nauticant]

What is the outcome likely to be?

It's very likely you'll get a full refund of your item cost + original shipping if you return the item to the seller. If you ask ebay they might pay the return shipping, otherwise you'll have to pay. Make sure you return by a tracked service, otherwise the seller can simply deny they received the return and you won't get any money back and you'll be out of pocket for the return.

[TheWrathofNaan]

Thank you for your reply.

[19lottie82]

You may be automatically be given a link to print a pre paid and tracked returns label. If not call eBay and ask for one.