accidentally overcharged on postage - can I refund now or should I wait

[tharsheblows]

I accidentally overcharged on postage - it was £3.65 rather than the £6.50 I had expected and I charged £5. Anyway, I'd like to let him know I'm going to refund but don't want to do it and then have something bad happen* and not be able to refund again if need be.

*I've never had to refund before but there's always a first time, I'm sure.

How should I do it?

I would refund now - it makes no real odds what happens next does it. What do you mean about something bad happen?

I just meant if I needed to refund him for whatever reason. I didn't know if I could refund twice if need be.

Thanks! :)

yes well you can partially refund now - it won't effect any refund you may make in the future.

Just click on the payment in Paypal, scroll down and then enter the refund amount.

Thanks! If you ever need something made far more complicated than it needs to be, just ask and I can help.

If you expected postage to be £6.50 why did you only charge £5.00?
Postage usually includes packaging so you don't really have to refund at all.

Oh I know, I just try to charge £3.50 if it's a £3.65 postage charge and £5 if it's a £6.50. That way I keep good postage stars (whoo! stars!) and people seem to bid a bit higher.

I have 4.9 postage stars and I charge postal costs plus 50p -£1 packing depending on soze and No. of items( i sell mostly ceramics)

if I overcharge I refund on return from PO with message

" hi X

A small refund as cost less than I thought to post kind regards ZZ"

i can see if you charged $5 and it cost 3.65 and it is not breakable it would look like overcharging so I would refund 80p

you are right people will bid higher if postal costs are reasoanble but I do not think many expect them to be less than cost