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Help, payment showing us 'unclaimed', seller wont answer my e-mails, what do i do?

2 replies

Marne · 18/04/2012 12:28

Yesterday i was offered a 2nd chance offer on a item i was biding on, i accepted the 2nd chance offer and made payment through paypal, i e-mailed the seller to ask 'whens best for a courier to collect the item?', the seller then wrote back to say 'he could not send until payment had cleared'. So i check my paypal account and the money has come out of my account but is showing as 'unclaimed'.

I e-mailed the seller to ask him 'to check that he had entered the correct paypal address and to explain that the problem was at his end (maybe a wrong paypal address or his settings) and i have heard nothing back from him/her, i have sent several e-mails and had no reply. I have now canceled the payment so the money is in my account but i really want the item. Trouble is the item i have bought rarely comes up on e-bay, there is another one like it going on e-bay tomorrow so i need to know if i am going to get the one i have tried to pay for so if not i can bid on the one going tomorrow.

What should i do?

Also after i canceled the order the 2nd chance offer showed up again on my account, i thought i would try again to pay for it but now its saying i have bought the same item twice and am being charged twice Hmm, the whole thing is a mess and i dont know what to do, theres not much i can do until the seller contacts me Sad.

OP posts:
shushpenfold · 18/04/2012 12:30

I've had this as a seller and was lucky to have a very understanding buyer! I must have changed my ebay account email but not registered it as the paypal email address, hence the unclaimed payment. The seller has to reply or you're stuck unfortunately.

fergoose · 18/04/2012 13:02

pull their details and phone them maybe?

pages.ebay.co.uk/help/tp/know-seller-contact.html

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