Winning bidder no longer wants item. What do I do?

[jimblejambles]

I am selling some of ds1 star wars toys. Someone bid and won. Then started asking questions and has now decided it's not what they want.
I haven't sold anything for a while and can't remember how to claim my fees back. If anyone can help I would be grateful.

file a non paying dispute on day 4 then close on day 7 to get your fees back and then you can relist

go to account, resolution centre and click I haven't received my payment yet.

Thank you

if they agree you can instead email them asking to agree to cancel transaction, I think