I'm new to selling and have come up with my 1st refund request. Sold a uniform as used and the buyer claims its not like another (new) one her friend had. Claims washing has ruined it and its too stiff to wear even though it folded OK in the photo!
I hadn't realised the buyer pays returns postage so declined saying the item is perfectly wearable. This was rejected so offered partial refund (there were 3 parts to the uniform).
Buyer has now opened a not as described case and now claimed another item needs fixing.
She also won then cancelled another part of the uniform with another seller. My guess is she has bought/ been given the uniform elsewhere and so on principle I've now offered 50% refund if she returns 1st item to me.
Have any sellers had Ebay uphold their disputes over 2nd hand items? Or is it better to give in just to keep a good reputation? The sums aren't great (less than £20) but I don't want to think of people playing the system.