Well I sold a load of stuff on ebay last sunday and stated payment within 48 hours. Most paid quickly but 3 buyers didn't. I sent invoices on wednesday and thursday mornings, but nothing. So last night I opened cases as it had been over 4 days and still no contact from any of them.
So this morning I get a rude email from one of them saying she couldn't belive I've opened a case, what's my problem, the reason she hadn't paid sooner was because she waits until she has a few things to pay for and does them at once, you've got your money now etc. 
Looked at paypal and it's been paid with an echeque which won't clear until next week so at least 11 days after the auction ended.
I replied saying I'd heard nothing at all after 2 invoices and had stated payment within 48 hours blah de blah de blah so opened a case. I explained it has no negative effect on her unless she doesn't pay so not to take it personally.
She's now replied saying she couldn't pay because she'd been ill and been taken to hospital (forgotten her original reason for not paying? 
) and ebay says you're not supposed to open cases that early. She also said I could refund the money and keep my item if I wanted.
Clearly this woman doesn't know what she's talking about, can't keep up with her own lies and is going to leave me negative feedback when I've done nothing wrong.
So can I close the case after 4 days from opening the case as her echeque won't have cleared, or should I try to cancel the transaction so she can't leave a negative? Would cancelling it automatically stop her payment or would I need to stop it first?