I know this has probably been asked a gazillion times but...what's the next step when you've bought something and it hasn't arrived?

[MrsWicket]

Bought board game on 27th sept for DDs. Seller has marked the item as posted but it still hasn't arrived. Emailed seller last friday but no response. It's not a huge amout of money involved (under a fiver) ? it it a bit daft to open a dispute over such a small amount? Never happened to me before, so wasn't sure what to do next. Thanks. MW

Email seller again, every couple of days ideally. If no reply by 3 weeks after sale (Oct 18?) and you paid with Paypal then open a dispute at that point.

Seller could be on holiday, I try to give benefit of the doubt. If seller has proof of posting (it's hard to post a parcel without getting that!) they can claim their costs back from RM, no reason for you to be out of pocket.

thanks ragged. will do