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Please help, been living in hell with energy bill

104 replies

user11111111111111 · 28/01/2023 09:25

We are with Octopus Energy on their variable rate. Last month our gas bill was over 500 and our electric was 200. We only had the heating on for two hours a day and heated the water for an hour. We live in a four bedroom house but have always been frugal with our energy use. We have had a plumber out to check our boiler- there's no issues and it's efficient.

We have a Smart metre but Octopus refuse to give us a home working display and their app will not connect to our smart metre so we don't know our usage until we are billed which causes us a lot of stress. Octopus has said they can send an engineer to check our metre but that "that won't be the problem" and they will charge us. Hence a month of being too scared to put the heating on and being miserable. We can see our breath in the house.

We are on Octopus's variable rate. I think the EDF variable rate is cheaper, but this has surprised me as lots of people rave about Octopus Energy. Even though Octopus have been terrible to us I am nervous about switching and potentially being worse off.

Can any of you clever minds confirm to me that EDF is cheaper?

Octopus
Elec Day rate: 86.79
Elec Night rate: 34.27
Standing charge: 35.6
Gas unit rate: 14.04
Standing charge: 25.56

EDF
Elec day rate: 54.45
Elec night rate: 6.99
Standing charge: 39.02
Gas unit rate: 10.308
Standing charge: 28.48

OP posts:
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9
TiredandLate · 29/01/2023 10:32

Great news!

tribpot · 29/01/2023 10:48

Ah sorry OP I'd misunderstood and thought you had moved over to Octopus a while ago, in fact I think you came off a fixed tariff. Are you sure they haven't been wildly overcharging you ever since you joined? Can you look back through your bills to find the point where they switch from cubic metres to cubic feet?

I assume you are currently the warmest people in Britain!

tribpot · 29/01/2023 10:49

Oh and I meant to say, I agree, I think they should refund you the cost of the visit from the heating engineer.

pinkroseapp · 29/01/2023 18:01

I have moved to Octopus after with EDF for 7 years. Our home display stopped working a few months back and apparently the smart metre was not sending information back to Octopus as well, now I am doing metre readings twice a month in case our bills get too high. I am living in a 4 bedrooms terraced house, we are on their variable rate and our electricity and gas combined bill roughly about £300 a month.
Our electricity is 33.33p/kWh and standing charge is 41.62p a day. Gas is 10.33p/kWh and standing charge is 26.84p a day.

Do you have an economy 7 metre?

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