That video was ridiculous.
I watched it thinking no shit Sherlock there's less people around. Appointments are no longer an extended family days out.
The whole neighbourhood isn't squeezed round the beds.
Tbh, as a patient I'm finding things better, more space in your cubicle on the ward because beds have gone. Appointments for things like blood tests. Turn up to your appointment and seen on time.
Shame they are so understaffed, and removing beds has created an obvious problem.