shops need to lengthen their returns due to tier 4 restrictions

[Skipsurvey]

DH has a shirt from Fat Face and their returns say if bought after 18th December he has 30 days.

Can he post it back?

no their FAQ are specific about that.

oh, no they are not,
yes he could i guess thank you.

Also a lot of shops are still open for click and collect.....they might be open for pre booked returns? You could try emailing them or tweeting and ask?

Did he buy it in store? If so, legally shops aren't obligated to offer any right to return at all. But morally, yes they should extend if the shops are closed.

no my dd bought it for him, as a Christmas present, in the sale.

Last year a lot of shops added 14 days after they were allowed to open for returns, if they can't be returned via post or C&C, I would expect this to happen. Means you could be stuck with the unwanted item for quite a while though.

Yes! I'm now in this tier and the same thought struck me last night.

If they don't do something for shop bought returns they will be encouraging people to cross tiers to return items which would not be good.

Next arranged a free postal return for me when I asked so get in touch with them.

it is a shame it cannot be exchanged, well it will be a palaver, post one back , and buy one all by post, but it is doable
thank you

Fat Face have extended returns here

Sorry posted wrong link
3 month extension for returns

That’s good! Hope others follow

It's probably also worth remembering that by law they only need to take goods back which are faulty. Exchanging or refunding because you've changed your mind, don't like it, it doesn't fit or someome else has given you the same thing is not a legal requirement.

Many shops have shut changing rooms so are being more lenient, but they don't have to be. Retailers across the UK are also struggling hugely and tightening up on refund policy is an easy thing to do.

i cannot see that Fatface have extended their returns on your link btw

This screenshot highlights the post

thank you