Got up really early yesterday, took test before 08:00. Received text to say courier would be with me 12:30-16:30. No show. Waited in especially for this. Sample was refrigerated as instructed. Have now received a text to say courier collecting today from 14:30. I still have the sample in fridge but not sure it will be any good to them now. Tried calling the helpline but they aren't accepting calls. Infuriating.