Register your home test kit before you do the swab because it may not bloody work!

[SinkGirl]

Ugh, just did the horrible swab before registering. Major error. Site won’t recognise the barcode, says it’s incorrect despite both typing it in and scanning. Stupid bloody system.

Have a look on the box - I have done 5 tests now and I always seem to put the wrong thing in first time. Try all the codes you can find!

It’s a website issue apparently, I had to ring and register my test on Friday.

Yes, don't give up yet.
There is more than one code on the kit so it is very confusing. I thought it wasn't working but then discovered I wasn't using the right code.

No I’ve definitely entered the right code - there’s the one from the email (entered and accepted fine) then the barcode that’s on the box and the vial. No other codes - it’s in the right format, and scanned in fine, just says there’s an error. I will try calling.

Just call them. You can do it over the phone. It is actually a v good system and I’ve been using it weekly since May. It has always worked. I actually registered a kit on line an hour ago but I often call them too

There may be two different barcodes on the return box. One matches the vial, and the other one relates to the post I think. Check carefully. I had the same issue when I tried to register a test kit, and then I saw the second barcode.

Also, the instruction pamphlet has a code on it (same as the vial). Keep it preciously: in case results don’t get back to you, for instance due to email problems, that code makes it much easier to retrieve the results.

Thanks all, you’re all absolutely right - despite thinking I had it all sussed I had missed the code they were looking for, which is on the return postage label. I’m going to blame it on the fact I feel so rubbish 😬

It is confusing as there’s one on the label at the front and the one of the vial etc plus your email code. No idea why it didn’t work - I knew someone who had a kit turn up without a barcode so it had to be abandoned so I feared the same! Glad I don’t have to redo the swab 🤢