Is anybody else originally told they would get money back than told they would get credit note with end date of 2021 for refund? Apparently CMA competition & markets authority look them upon twitter & there is a link to making a complaint -apparently they are very concerned about how consumers are being treated by some companies (& yes I know they are going through a difficult time but we seem to be acting as a bank/loan company) Like a lot of people we are in the vulnerable category so we are unlikely to want to chance rebooking - so putting this off so far into the future for claiming is unfair especially if you have been a good customer & used them in the past -they are especially interested in companies changing their T & A's during the process.