Opodo refusing to honour Any Reason to Cancel Policy due to CV

[TailWagsDog]

I booked a flight to Tokyo (from Paris through Moscow) last year for DC and me. Opodo are refusing to honour the cancellation policy I took out because now Japan is on the list of countries that their policy doesn't cover (because of coronavirus).

Twice on the phone to them: an hour or longer each time, the 80% being waiting in queue. When I emailed them I was told to call. I tried complaining via Resolver but no reply. What can I do if anything? The flight is first weekend of April.

Did you pay on credit card or have travel insurance?

I paid on a cc card. My annual travel insurance finished, I was going to shop around for a new one so in the meantime I got that Cancel for Any Reason policy. That was my cover in case I needed to cancel the flight but they changed their conditions.

Is the airline likely to cancel?

I got an email two days back that they made a change to the flight (airport change). First time they did it I also got an email saying please call if you accept the change or what to cancel. This time no such follow up email.

No idea if they’re likely to cancel

I'd wait and see what happens. It's possible with lockdown likely coming, things will change in the next ten days.
The airline might cancel. See what cc company says in meantime.

@TailWagsDog just wondering if you have had any joy getting your money back from Opodo. We are still waiting for over £2k for flights cancelled in April.