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Related: Lockdown Learning, discuss home schooling during lockdown.
Covid
Ocado not taking on new customers
Ontheboardwalk · 15/03/2020 23:54
The robots can’t cope!
They have stopped taking on new customers and giving priority to existing customers
Still a week till I can book my next delivery slot
SurpriseSparDay · 16/03/2020 08:44
Is this an official message or just a breakdown on the app/site?
Sparklingbrook · 16/03/2020 08:48
Presumably they don't have a never ending supply of vans and delivery drivers?
Madcats · 16/03/2020 08:54
We were emailed about this at the weekend, which probably encouraged me to grab a slot.
The earliest I could get was a choice of 2 slots in nine days' time.
Once out of the "10 minute queue" and onto the website everything worked well. Presumably I have a load of cookies on my laptop to help identify me to them.
AuntieStella · 16/03/2020 08:54
I have just had an email from them cancelling my order due today (I've been a customer, with fairly large spend most weeks, for 17 years)
The message of 'no new customers' is on the website
The app is down indefinitely
(Right now I'm feeling both cross and disappointed about thus, and rather frazzled because organising an alternative will be complicated - would have been much easier yesterday)
Ontheboardwalk · 16/03/2020 10:19
Sorry thought I’d posted a screen shot. This is what is says when trying to get onto the site
ACoupleofPeaches · 16/03/2020 10:21
The virtual queue has been in pace for a couple of days now and I think it works pretty wel. You have to wait but when you get online, the website is more responsive than it was a couple of days ago when it was a free for all.
PrincessHoneysuckle · 16/03/2020 10:23
Yep I watched that bloody green van go across my screen for 40 mins yesterday
Ontheboardwalk · 16/03/2020 10:36
AuntieStella that’s really annoying. What reason did they give for cancelling your order?
I’ve got a delivery (hopefully) at 7 tonight. I’ve just sat through the green van screen for 10 mins and it’s saying my order is being prepared. I hope so!
KiddingMyself · 16/03/2020 10:40
They'll have to cancel if the drivers are isolating etc...
We just have to hope that ours isn't, and that we can manage for a week if it is!
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