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Christmas

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Anyone bought things through Wowcher?

24 replies

Stokey · 04/11/2022 17:15

I ordered a Stranger Things advent calendar last weekend and have had no confirmation since.

It was through PayPal so I might be able to get a refund but would prefer to get the calendar.

Has anyone else used them?

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RudsyFarmer · 04/11/2022 17:16

I think I’ve used them years ago and it’s was fine. I can’t tell you anything recent though.

mam0918 · 04/11/2022 18:26

Is it not the same basis as groupon?

As in your order it and it goes into your vouchers, you then have to go the site order it and put in your voucher code?

Stokey · 04/11/2022 20:46

Oh maybe. I didn't realise that ...

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Stokey · 04/11/2022 21:01

Thanks @mam0918 I have just managed to redeem it with a £4 delivery though. Either that or click and collect from Derby... A good couple of hours from where I live!

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AdInfinitum12 · 04/11/2022 21:07

Stokey · 04/11/2022 21:01

Thanks @mam0918 I have just managed to redeem it with a £4 delivery though. Either that or click and collect from Derby... A good couple of hours from where I live!

I'm Derby so if it turns out you've ordered it for click and collect give me a shout and I'll post it to you 😅

mam0918 · 05/11/2022 10:51

Stokey · 04/11/2022 21:01

Thanks @mam0918 I have just managed to redeem it with a £4 delivery though. Either that or click and collect from Derby... A good couple of hours from where I live!

Oh that sucks, I think Groupon recently did away with delivery fees but thats why I never order things because the postage would usually be as much as the item. I usually just use it for services like resteraunt booking, hotels, hairdressers etc...

Glad you sorted it though.

Jan16 · 09/11/2022 13:44

Did you receive your Stranger things calander? I ordered one and still waiting. Over a week and had no emails either. Paid for it and the delivery both through PayPal.

Stokey · 09/11/2022 21:08

Thanks @AdInfinitum12

No @Jan16 haven't received it yet. It's saying 14 Nov so am not yet worried.... But will report back.

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Jan16 · 09/11/2022 21:15

Thanks @Stokey

BeautifulBirds · 09/11/2022 21:20

Ordered a mattress, it didn't turn up, I cancelled the order, eventually (months) got a refund and the mattress turned up....it wasn't worth a quid let alone what was paid for it.
Check out the wowcher scam page on Facebook....a lot of disgruntled customers.

Stokey · 10/11/2022 18:50

That's not good @BeautifulBirds

I'm not sure whether to order a different advent calendar as back up. I'll wait til next week and see if anything appears.

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Jan16 · 10/11/2022 20:06

I’ve contacted wowcher, they’ve raised it with the supplier and they’ve said to wait 72 hours and if I don’t hear anything I’ve to contact them again after that. Hopefully hear something soon.

Stokey · 18/11/2022 11:21

@Jan16 did you have any luck? Mine did not appear on 14 November so have emailed the supplier but no response.

I'm going to give it til next week and then may cancel the payment through PayPal if I can. It's very annoying.

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Jan16 · 18/11/2022 11:58

@Stokey finally got it yesterday. Over 2 weeks late. I think I only received it because I contacted wowcher twice about it. Eventually got a tracking number for it. Hope you get yours soon.

Bumbles78 · 18/11/2022 12:24

Absolutely awful company. Take your money but not able to fulfill orders. I had to take them through the small claims court to get my money back.

Stokey · 18/11/2022 15:47

Thanks @Jan16 , that gives me hope.

That sounds horrendous @Bumbles78 . I'm never using them again.

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Stokey · 22/11/2022 18:51

Btw for anyone else thinking of using Wowcher, there's a whole FB group called Wowcher Ripoff dedicated to helping people get their money back from this company. I'd really steer clear!

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Jan16 · 22/11/2022 20:19

@Stokey did you receive your advent calendar yet? I will never use wowcher ever again.

CourtneeLuv · 22/11/2022 20:20

I used to buy lots of experienced through Wowcher, and Groupon. They had pretty good customer service.

Stokey · 23/11/2022 09:12

I haven't received it @Jan16. Have you checked yours? The reviews for people who have received them are pretty appalling about the quality. Still hope I'd get something DD2 would like.

@CourtneeLuv maybe they have changed ( and I'm not dissing Groupon) but the reviews of the experiences on Wowcher are particularly bad. Loads of people who have lost hundreds of pounds. Have a look at Trust Pilot.

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mam0918 · 23/11/2022 09:39

Groupon can be hit and miss, I had to get 2 refunds recently (1 on santa letters and one on a local business that was uncontactable) but getting a refund isnt hard.

I bought tickets on Wowcher the other week as they where only available there and it seems to all have gone fine (digital tickets have been emailed to me).

I think I go into them with the view that theres a 50/50 success rate of weather I'll get what I ordered but that refunds are easy to claim.

Jan16 · 23/11/2022 09:39

@Stokey i haven’t checked it yet. It’s for my daughter so I don’t want to open it. Just hoping she won’t be disappointed. Will update you on the 1st Dec. Have you contacted wowcher?

Stokey · 23/11/2022 09:43

@Jan16 yes I'm in contact with them. It's not easy though.

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Jan16 · 03/12/2022 06:57

@Stokey hey, did you receive your advent calendar? The quality is pretty poor to be honest but my daughter is pleased with it so that’s all that matters I suppose!

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