Ooh yes!
Lisa Angel - don't even know how long ago I ordered, September maybe? Was dispatched and didn't arrive by the expected delivery date. Contacted them and they said Royal Mail couldn't find our address (???) so it was being returned to them, they'd let me know when they had it and would send it straight back out with a different courier. I hear nothing. Email them again - no they don't have it yet but it can take 18 days. Email them after 18 days - no they don't have it but they're expecting some parcels from Royal Mail later that day so email again. Emailed a few days later - no they still don't have it. I now have a refund. I should be clear, no issues with customer service (other than they could have been more proactive), refund was offered straight away but I opted to have it sent straight out.
Precious Little One - Ordered a brio train set and couple of add ons back in September. They had 5% off all orders so it made them marginally cheaper than amazon. Two items were a preorder for dispatch no later than 31st October, the other item was in stock so dispatched straight away. All fine. We get to the 31st October and I get an email to say they haven't received stock from the manufacturer yet, they'll let me know when they've got a new expected delivery date, or I can have a refund. Ok, annoying, but no problem waiting a bit longer. A few days later I get an email to say dispatch is now expected mid-December, or I can have a refund. That's cutting it a bit close for my liking so I request the refund. Cue two weeks worth of holding emails telling me my request has been prioritised, but things are taking a bit longer so please allow 7 working days. Still nothing, so I email them. No reply. So I leave a trust pilot review and they respond almost immediately. Also raised a PayPal dispute. They offered a refund through PayPal of less than what I was owed, so I declined it and stated what it should be, including calculations (ie the price of the two items minus the 5% discount). They return with an offer of the same incorrect punt stating my order total was X, I've already received an item which cost Y, so the remaining amount to be refunded is Z. So basically I'm no longer getting the 5% discount. And actually my order no longer qualifies for free delivery so I should be grateful they're not deducting delivery charges as well. THE ABSOLUTE CHEEK. So they can fuck off and I'll just give amazon my money in future.
Matalan - Sent a glass candle holder in a bag. It smashed.
H&M - sent age 12-13 Xbox pyjamas instead of age 9-12 month Christmas trousers.
Etsy - order just hasn't shown up two weeks after expected delivery.
Siiiiiigh. Other than Precious Little Ones, all customer service has been excellent though.
I don't expect anyone to read that lengthy rant, but gosh I feel better now 😂