I'm totally shocked, I really thought they wouldn't like me after the crummy first meet we had!
Anyway, it seems that I've made a bit of a boo-boo as they think the fee that I'm charging them to hold the space is a deposit rather than a holding fee - they think they're going to be able to put that money towards their first month once their LO comes to me, but that's not what I meant. Unfortunately I didn't have the balls to say no, but never mind, lesson learned I suppose.
Anyway, what I really came on to ask (rather than just to gloat!) was what do I do with the NCMA contracts? They're very unspecific don't you think? Can I add my own terms to them as well or do I just fill in the boxes and that's it?