I have drafte a note post through mindee's mums door today, and would like your opinions on whether I should or not. I am really upset about it and know I won't be able to sort it out face to face.
"I will refund you the £13.75, even though I was available to work the 5.5hours on our contracted day (Tuesday) as a goodwill gesture. However, in future I will not do this, as it is agreed in our contracts that if I am available to work on our contracted days (Tuesdays, Thursdays and Saturdays) there is still a full fee charge.
I always try to accommodate changes in hours, and this is the first time in over two years that I have ever had to say no to someone, and with a valid reason at that. My only fault here is saying yes too readily to you as I try to please everybody, only to realise I was unable to help ? I am sorry if this caused you any problems, and am sorry X and his mum were unable to help you in this instance.
If Sam is hinting towards being paid for her ?childcare service? today, it may be worth pointing out to her that it is illegal to look after a child in your own home for more than two hours for ?reward? if you are not registered with Ofsted. This is why childminders have to register with Ofsted, be police checked, pay for public liability insurance, and undergo hours of unpaid training (such as paediatric first aid) and workshops (such as positive behaviour management).
Although I am paid your childcare fees on the Friday, I have enclosed your refund now in advance as I would rather say nothing more about this incident; I have lots on my mind at the moment and would therefore rather forget all about it. I will detail your refund on your receipt on Saturday, and will see you tomorrow as usual.
Kay"
What do you think??????
I'm sorry I have taken over today's thread but could do with some perspective on this please.