Is it standard for CMs to charge for bank hols even if they are not actually working?
We have always paid for bank hols and not used the service, as it were, as we are usually off work and want to spend the time with DD. But as we are moving house I want to send DD to the CM on the next bank hol so we can get some packing done - am assuming that she is available as we will be charged for the day - so planning to ask her about this this evening.
However she has just given us the invoice for April and has charged for the easter monday although she was actually on holiday that week.
Does anyone know if this is usual practice? (I know the obvious is to check our contract but can't find it anywhere)
Would be v grateful for feedback - should I call NCMA maybe and ask them?
Thanks