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Childcare
C/M's: Inspection OVER!
crace · 20/03/2007 13:39
I got a good in all areas - what a relief it's over. Thanks for all your recommendations, they all went to good use today. And she doesn't give out oustandings apparently so I did the best I could have done, despite not having much in the way of multi-cultural stuff. Definitely need to have it for the next time.
PS - A huge thanks to Looneytune about the complaints book, I would have gotten marked down for it. I need something a bit differently but the fact that I had SOMETHING allowed me to get a good. So THANK YOU!!!!
crace · 20/03/2007 13:43
Oh, this is good to know. In the Ofsted white October 2005 addendum there is a Complaints sheet. Copy that or download that from the ofsted site and put a bunch in a ringed binder.
I just had a notebook which isn't enough, for confidentiality or something or other.
This is so if parents have a complaint you can have a written confidential record of how it was resolved...
FeelingOld · 20/03/2007 19:52
I brought this up about a complaints folder some months ago on here because one of my childminder friends missed getting an outstanding grade because she did not have a complaints folder with a copy of the said complaints form in it along with her complaints policy (she had never had any complaints so didn't see it as necessary).
As already been said, you just need to copy or print off the complaints form and put it into a folder/ring binder along with your policy and label it complaints (well this is what her inspector said, someone else from ofsted may have a different opinion ).
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