Hi there, I just tried to set up a new account with nannywageltd.co.uk - they are much cheaper than the one I'd been recommended (nannytax.co.uk) now I know why.... I chased them up today, they seemed staggered on the phone that I was following up after only a day (and I did submit info during office hours, as I have to leave work at 5 to pick up the children from nursery, I guess their system is very slow so only picked it up later). Having not received any confirmation of my initial submission of information, and asking them a question about the contract they would draft, they sent a very long, ranting and rude email, and told me they would give me a refund and that I should find someone else to do my nanny tax..!!!
Unbelievable. So, whoever else you go for, DO NOT USE "NANNYWAGE LTD"..!!! I hear Nannytax.co.uk are very good so I'm going with them. I guess I should have known you get what you pay for.
Here's the email they sent!
Dear Emma
We must say that we think you are being quite unreasonable
Our office hours are 9.30 AM - 5 PM
You sent in your forms at 6.30 PM and the very next morning you are on the
telephone
Now with over 2 weeks to go before the nanny has even started you are
complaining about the Auto responses to each form you submitted
?????????????
We are very busy and as yet have not had the chance to go through your
payroll forms
As per our T&C's there are no draft copy contracts
As per our T&C's you complete a contract questionnaire and we process 2 FREE
contracts with payroll
NOTHING is sent to the nanny it all goes to YOU as the employer
However, we like to have a nice association with our clients as it is not
rocket science merely payroll for one person
We can tell from the tone of your e-mail that you appear to be upset with us
before we have even had a chance to do anything ???????
Thus after discussion with our payroll team we do not wish to upset you and
therefore feel it would probably be best if you went to another provider
Please reclaim your subscription from Paypal and we will sanction refund
Nannywage Ltd.
Tel: 020 8642 5470
Email: [email protected]
www.nannywageltd.co.uk
-Original Message-
From: Emma
Sent: 13 March 2014 15:30
To: [email protected]
Subject: Re: nannywageltd.co.uk
Hello I've had the below email from you three times now, but no confirmation
that you have all the right details, I wonder if you could please confirm?
I also sent info to have a contract prepared - can you please make sure I
see the draft agreement before anything is sent out to the nanny? Thanks
Emma