Been doing cm for 3 yrs now. Its a bit like parenting you learn as you go along, you learn fast.
Here are some changes I have made during this time:
Introduces more policies. (ie payment policy and children in other settings etc)
I have also introduced a late collection and late payment fee
Now ask for payment in advance for new parents
Dont do 07.00 starts any more
opened an account to prepare for the tax people
During hols only one child out of seven comes to me, need time for family and paper work
Also learnt Parental support is VITAL!!
What changes have you made? Would love to hear from you on this 