i am on my 21 weeks of pregnancy and i have chosen then royal free as it is close to my home. so far i have been happy about my experience in RF, except with the scan unit and reception. my midwife is very professional and helpful, she explains all in professional manner, which is important considering the fact it is my first pregnancy (ms Wilkins). she shows high integrity.
but i found the reception staff on ground floor to be unprofessional rude, and the staff on first scan unit. i am pleased to know the feedback have improved in RF since previous times, but overall it makes not good feeling to receive cold services each time after visiting the hospital, hope it really improves, just deciding to share feelings