The staff were crap for a start. They didn't care about their customers and just stood around chatting to each other. Also, if you don't want a long walk, I'd check the shuttle bus is actually running. We went in September and the bus wasn't running then. We did actually walk it but it's a steep hill down into Woolacombe. Was worth it to get to the gorgeous beach...but then there was the uphill walk back!!
Also, they were supposed to be child-friendly but my children weren't allowed to join in with anything because they were 'too young'. I think DS was 3 at the time and quite capable of playing musical bumps!!