I burst into tears on the phone today - speaking to the TVLicence people because the new tv licence came in the post with dhs name on it.
On the back of the letter it said you could change details online, but when I tried to change the name it said you had to have written permission from the licence holder......
I managed to get out the explanation, but then the lady on the phone started being nice to me and I just started crying.
So embarrassing 