This is my 3rd HelloBaby product! I received this monitor as a gift in 2023. I loved it! Easy to use, picture quality was great in color and night vision. I purchased a second HelloBaby monitor (different model) that was cheaper & smaller to make it easier to take along on travel or family visits; It gets the job done (still have it and is working great). Unfortunately, my 2023 monitor broke a few days ago. It’s been dropped quite a bit, so it had nothing to do with the product. It’s been surprisingly very durable as there were times I thought it for sure had broken. Tiny hands are quick and powerful! But this last time, the monitor finally gave out. So of course, I planned to purchase another monitor set because you can connect up to 4 cameras to it and my 2023 camera worked just fine. Upon receiving it, the connection fails with my old camera. But the connection with the new monitor and new camera was a piece of cake. I contacted HelloBaby customer service to get assistance with the connection and I received a VERY quick response. That was my first surprise. But not only that, upon discussing my issue, they sent me a whole new camera because my 2023 camera was no longer compatible as there was an update to the 2025 cameras!