If that's the opening time, instead of the woman wandering through with the keys at 5 past?
I'd been waiting for it to open since 8.55 so was sick of waiting! They then didn't redeem themselves with the service.
(BTW I am not furious, frothing at the mouth, suggesting slapping her or reporting her so please no "YABU to get so worked up"-type replies. Also no "my grandma's dog's just died, some people have real worries" replies. Other than that, feel free to tell me IABU )