We had composite laminate worktops installed a year ago. We purposely chose this and had it installed by a specialist due to the fact it's meant to be extremely durable. The delivery guy even said he had it in his kitchen and described it as bullet proof. Fast forward a year and a couple of days ago I put a baking tray down on the worktop and ended up taking a chunk out of the edge in the process. I am gutted. I literally skimmed the edge. The company are saying this is down to 'normal' wear and tear and therefore not covered by the warranty - my argument is that if I'd have known how fragile it is, I'd have never had it installed in the first place. The website clearly describes it as highly durable, but it clearly isn't. Do I have a leg to stand on, or do I take it further? Thanks for sticking with the boringness!