Back story is I have a chronic eye condition and I’m on steroid drops more than I’m off them. It gives me crippling headaches - this is an add on to a serious Bowel condition, long story 😞.
i went to a well known high street optician on Friday under the emergency scheme ( basically if you have a flare up between appointments you can go to optician who will refer hospital if needed) anyway I got an appointment and was seen by a senior staff member. He basically said I was too complex and I should get back to my hospital team knowing full well it doesn’t work like that. He could refer me to the emergency eye a&e but he said there was no point I needed my own hospital team. He said I was a uncorn, rare and his staff didn’t know how to deal with me. He also said when I come into the store the staff make the sign if the cross as if I’m the devil. He said if it were him he’d go private.
i left in tears and have since discovered no one else with the same condition is treated like this. It’s played in my mind all weekend and I feel quite upset. He made up his own rules it seems and I feel like complaining. Can anyone relate please 🙏