its a difficult one.
I've never bought from Shein, but I have bought from Temu. I gave in when I realised that a lot of the items sold from The Range was EXACTLY the same stuff as direct from Temu. I looked at some plantpot stands - they were £28 on The Range website, but £12 on Temu. The item photos and product descriptions were identical - so why would I spend so much more for the same thing? That's where the problems come from.
But on the high street, it's too easy to blame online retail. I work a lot in this field, and I've seen first-hand research on what customers want, and people genuinely want to shop in-store still.
But I also think retailers make it far too difficult and unnecessarily put up barriers.
There's a general air of "fuck off, go and do it online" whenever you go into certain stores (Marks and Sparks, I'm looking at you. In my local branch, they had literally two clothing items in size 10-11 for my daughter in the entire children's range. When I asked if they had any more in stock, I was told "no you have to order online" - well don't then complain that people aren't shopping in store)
There's also my local football club shop. My daughter is invited to a friend's party this weekend. I said I would get her mate vouchers for the club shop as a present so she could buy herself a new kit. The club shop is only open 10am-4.30pm Monday to Friday. They also put barriers outside, so you can't park outside. You have to pay in the expensive council car park opposite, so it would be a minimum £3.70 for 1 hour parking - I only need to nip in for less than 5 mins).
But what really irritates me is that there are two voucher types: an e-voucher that you can ONLY use on their website and not in-store. Or an in-store voucher, which you can't use online. But delivery is a minimum of £7 for a 3-5 day turnaround.
So all that tells me, is they are literally saying "go away" - it's not making it easy to shop at all.
And its ironic because we now have a generation where a weekend hobby is a wander around B&M/Home Bargains, because you can park for free, take as long as you need, and let's be honest, you always end up spending at least £25 on useless stuff that you didn't even know you wanted!
Imagine if they got rid of car parking charges, and instead of spending £30 ish every weekend in B&M we were all spending that in our local high streets?