To think that this was unacceptable from solicitors

[princessposy]

DH doesn’t think this is a hugely big deal but I am really irritated by it.

I am selling a property. Estate agents recommended a solicitor so got a quote, paid them, sent some paperwork off then heard nothing for a few weeks. Probably should have chased it but there has been an awful lot on.

It transpires the solicitors have been sending forms and so on to an incorrect email address. It’s just my name at gmail dot com but my name is similar to a more common one. So as well as not getting the emails, they’ve been going to someone with a similar name to mine.

The solicitors didn’t seem bothered at all and just forwarded the emails to the correct email address.

AIBU to think that’s not acceptable? Or am I overreacting?

I would contact the ICO (Information Commissioners Office) and ask their advice and options.
I am normally quite forgiving of human error but to be so unapologetic would annoy me enough to consider a formal complaint to the firm and possibly formally with the ICO.

I know, it was the way they just forwarded the emails to me which felt so brusque.

I was really irritated at the time but I’m over it now. I just want the sale done quickly. And then I am never selling another property 😩😂

It is.

I work in a law firm OP and we’d have to report this, at least to our compliance officer. We take sending emails to the wrong address very seriously.