OP, my advice is absolutely to return to Collect & Pay. A direct pay agreement with a financially abusive or unreliable ex partner leave you vulnerable to him exploiting the situation.
Once you are back on Collect & Pay, yes you will receive a little less due to the admin fees.
I would also revert back the original amount of £395 he has to pay with the CMS.
Collect and Pay unfortunately doesn’t always work. An ex partner can still refuse to pay or only pay a partial amount. The CMS will take a long time to respond ( months sometimes) and chase missed payments up, especially if you have changed the method you are paid a couple times - their administrative process is shambolic in my view.
The next thing to do is report any missed payments each time. Build a case and then request a change to a deduction of earnings order direct from their employer.
Collect and Pay does not automatically means they remove pay from his wages. That is a final process the CMS do as a last resort and it takes up to two months to process.
I now ( finally!) receive my monthly payments on time on approximately the same date each month.
My ex DH owed me £1000s, he is a high earner and simply just would not pay. My payments are all in arrears as my children are now over 18. But finally I got it!
Overall, it took me around 6 months at least to sort out. You must call and chase the CMS regularly to get any progress; they send out standard letters that are often incorrect or refer to a previous agreement.
This has been my experience anyway, so I hope you manage to get it sorted out.
But I would definitely recommend using the CMS for all its faults because you are open every month to any changes that he decides he wants to make as to how pays you.
He isn’t reliable. If he is frequently changing and deciding what he can and can’t pay you, you won’t be able to properly budget.
My ex-husband decided that one month, he just wasn’t going to pay me because he had “other” expenses. So I missed out on a significant amount which affected me financially.
Then he decided how much he was going to pay me.
What you are doing gives your ex partner a position of control. He can dictate to you what he pays you regular income for your family.
I strongly recommend you take back control; revert back to Collect & Pay and pay and go through the system. Stop allowing him to dictate as it sounds as though he’s abusing the system for his own advantage.
Many men are still doing this, but thankfully the CMS will put a deductions of earnings order onto his account once he hasn’t paid for about 3 / 4 months.
I wish you were the very best of luck, OP💐