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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Misleading booking journey

4 replies

Donotfitin · 12/04/2026 19:38

So I just booked a spa break that the marketing clearly says it includes a room.

I followed the whole booking process from clicking the “book now” button.

now that I’m checking the booking confirmation it doesn’t mention anything about a room.

I did pay less than the advertised price, but I thought it was an extra offer as it’s not peak season.

I’ll give them a call tomorrow AIBU to think it should include the room?

OP posts:
SundayFundayz · 12/04/2026 19:40

What does it say on the confirmation? Anything about meals / check out times?

Donotfitin · 12/04/2026 19:43

SundayFundayz · 12/04/2026 19:40

What does it say on the confirmation? Anything about meals / check out times?

It mentions the times of the spa and the dinner but nothing about checking in… from the booking confirms I’m fairly confident it doesn’t include a room, but this is still VERY misleading.

OP posts:
singthing · 12/04/2026 20:00

Can you repeat the whole booking again and take screenshots/screenrecord right up till payment stage - then compare and contrast?

Donotfitin · 12/04/2026 20:01

Yeah my husband just did it and it is exactly the same. Although he thinks that there’s no way they’ll honour it.

OP posts:
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