To ask for emergency advice, ceiling caved in!

[Anyname25]

Sorry, feeling desperate and scared!
Long story short, i'm in an HA property, reported a ceiling leak days ago. They fobbed me off and now the entire ceiling (kitchen) has collapsed 😭

I'm waiting for emergency plumber, electrician and carpenter but just chased it up and I dont know when they will come. Could be hours yet (been waiting 3hrs already) and I'm panicking/spiralling.

I am worried about fire. The ceiling brought down the smoke alarm connected to the mains. So live wires up there. I was going to turn it off at the fuse box but its on the same fuse as my doorbell! And I need that to know when they come. What do I do?

Is the room above safe to use? All my DS expensive computer equipment is up there. Can/should we move it?

Looks like it brought down a couple of pipes with it, probably heating pipes. I turned the boiler off. Is that enough?

Any advice appreciated as I'm feeling really scared. Thanks.

Honestly if they don't fix it within the next couple of days I'll pay someone privately and bill them (along with my compensation claim!). Thankfully I have some savings so I can do it if I really have to. Given by Tuesday it will have been a week since the ceiling fell down, I do not think that would be unreasonable on my part.

How are things now @Anyname25 Any further along?