Late to nails appointment

[Cherry346]

• Had a nails appt today with my usual manicurist (of around 4 years). I was running very slightly late (a few minutes) as I'd been held up at my child's nativity. I messaged and said "really sorry I'm going to be slightly late, on my way now" (husband dropping me off). Manicurist replied saying "if you're more than 5 mins late you can't have your appointment". I replied and said I'm just round the corner but I understand if you need to cut the appt short so you're not late for the next client. I ran in, 5-6 mins late, profusely apologised, but all the staff were giving me daggers. Manicurist then lectured me about how busy she is and how she couldn't get behind. I again apologised and said I totally understand and that she could cut the appt short if my allotted time (1hr 15) expired and I'd just accept however far she'd got with my nails (to be honest it usually only takes an hour anyway). I spent the next hour getting the full on silent treatment and monosyllabic answers every time I asked about Xmas plans etc (we usually have a good chat and catch up). She also spent time during my appt sending personal WhatsApps and voice notes, as if trying to make some kind of point. I left feeling really awful and actually quite badly treated. I've never previously been late to an appt and have given the manicurist free professional advice in the past relating to issues she was having with the salon. I don't expect special treatment but surely this was an overreaction? To be clear, I fully understand that people arriving late to appts can be very frustrating for businesses but we were talking a matter of minutes and I'd said I would be happy for the appt to be cut short if the time ran out. I don't feel like I want to return but also feel I need to explain why I'm going to go elsewhere given I'm a longstanding client (average spend £80pm). AIBU?

Honestly, do you really need us to validate your changing to another nail salon? Clearly, that's what you want to do.

Im so sorry for how they treated you, can we see the nails you got done? Tag me if you upload, im also going to dm you x

I would have told her to shove her next appointment - I cancelled all my appointments at a very toxic salon when my girl went out on her own, I only stayed for her. Now we have a wonderful time, she is very talented and I go every 2 weeks and it costs 35 euro - sounds like you are being ripped off at 80 quid. Make an appointment somewhere else, you do not have to answer to anyone.

I’m sorry, I must’ve misread/taken it the wrong way, so I do apologise for that x