Refunds - Are we being stitched up?

[WillThisEverBeResolved]

Why do some retailers take so long to process a refund? Debenhams DBS can take up to 21 days, New Look 14 days. However, Yours are excellent, you receive a confirmation e-mail on the day that you return an item to the shop and your refund is in your bank account 2 days later!

i understand different retailers have different systems and there’s always staff shortages to take into consideration, but where is the money whilst this is going on? I have asked my bank and some retailers but they all blame each other!

AIBU to expect a faster refund process for tbe retailers who take such a long time?

If you buy online you can return for any reason, not just if its faulty. If you buy instore you have fewer rights of return

I wouldn't shop at Debenhams or New Look, they are the same type of shops as Frasers, which also owns Sports Direct, to be avoided at all costs

Fortunately we have a store and I always refund at the till in M&S for an immediate refund, I never use that refund box in store or the post as the refund is then in their hands not mine