so I was sent half of a piece of furniture and had to also pay 40.00 delivery (I paid for next day) and they then stated that the missing pieces wouldn't be available for two to three weeks (it was a bed frame for my teenager) so I returned the item as I really needed a new bed asap. this bed cost me 400 plus delivery so not quivering on over 50.00 here. they came and collected it the following Monday and I chased them up on Tuesday to confirm that a refund had been processed, she stated it hadn't but she would and I would receive it in a couple of days. I chased up on the Friday because id still not received the refund or any confirmation and had a man ringing me about collecting the missing bed parts from a store 30 plus miles away from me and he said no refund had been issued and I was down as collecting these items, which I knew nothing about. they then confirmed on the phone I would receive the refund by the end of the day . fast forward to yesterday and they are now saying no one has issued the refund correctly to speed it up (4 people) and that ikea has a 14 days refund timescale so it would not be 14 days from yesterday which is working out at 21 days for a refund. I thought legally you only had 14 days to refund in the uk. ive now found multiple posts on sites of customers waiting 6-8 weeks for a refund from ikea despite the goods being returned straight away. im now having to wait until Friday for my bank to open a dispute but am I unreasonable for being so annoyed at the constant misinformation and the timescale as its 400.00 im now down and they are refusing to refund my delivery cost.