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To dispute rather than ask for a refund?

3 replies

SouperLou · 02/08/2025 07:27

Ordered a take away last night online. I didnt get the usual confirmation email from the vendor so I phoned up. They hadn’t received my order so I ordered over the phone and payed cash. Woke up this morning and the money from the online order has come out of my account (via PayPal). I would prefer to go to the take away tonight and ask for a refund but I am going away today (hence the take away - no washing up before holiday) and wouldn’t want to phone from the airport.

is it fair for me to dispute it with PayPal as I am unable to speak to them directly tonight? I don’t like confrontation and “filing a dispute” sounds quite serious.

OP posts:
temperedolive · 02/08/2025 07:30

It's fine. It's an accounting error, not an accusation. Paypal will sort it out.

GRex · 02/08/2025 07:33

You could email or phone the vendor when they open, then still dispute via PayPal if they don't sort it out straight away.

SouperLou · 02/08/2025 07:37

Thanks both! I will dispute via PayPal and email vendor to notify. Thanks again!

OP posts:
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