Sick of non-existant "service"

[Isitreallysohard]

The complete lack of service from businesses, including huge multi-national companies is becoming infuriating and time consuming.
Today I had to resend an email to someone as after 3 weeks of not hearing I followed up for them to say they couldn't find it.
Last week I tried phoning three different companies (different reasons), two of these didn't answer and there was no facility to leave a message. I phoned because I thought it would be quicker then email.
The week prior I emailed a fast food chain, and haven't heard back.
What has happened that it's now acceptable to take several days to respond to a customer or in many cases, not at all?

Yanbu nobody answers their bloody phones nobody reads their emails nobody replies to voicemails. You have to get to stalker level before anyone does anything its such a waste of time

Totally agree it's ridiculous, I had to get in touch with a local council department today and after holding for 20 plus minutes I was told my issue would be escalated to priority and to expect a phone call from the manager within the next five days ! Five days? I'd reply within half an hour in the real world.
Also requested a copy of a birth certificate recently was told 18 days as standard, paid £38 for express delivery and still waiting 4 days later, rang up and they said "well we put a first class stamp on it so we met our obligation" and suggested I pay again !