I'm really struggling to believe that Amazon are above board these days.
I just moved into a new flat, and after much research treated myself to my first new TV ever ( I'm 53 😅 )
It was delivered and then after about ten days we took it out of the box ready to hang on the wall.
That's when I noticed that the box wasn't factory sealed but just taped up at the top - so much chaos here I hadn't noticed before.
We got it on the wall and turned it on only to find it had a massive crack across the screen literally from top left to bottom right.
We took it down and put it back in box immediately.
I requested a return. Amazon stated it would collect today between 10.30am and 7pm - luckily I was able to stay in, but I imagine many people would not be working from home.
It came to 6.30 and I called them, only to be told that they had 'tried to collect ' but I wasn't ready???!!! That's a whole day of my life I will never get back. She couldn't rebook until Friday (another whole day) so that's just another 5 days they've got my money!
I've read that many people have had issues getting refunds from Amazon recently, and I'm terrified they will try to blame me for the cracked screen even though it came to me like that.
The woman in customer services was soooo rude also.
The whole thing left me feeling like I was battling the Matrix 😭
Anyone fought Amazon and won? Any tips?