Reporting a small business to trading standards

[Element4056]

Not really an AIBU, as under the circumstances I think I should report them instead of giving the benefit of the doubt as it has happened multiple times.

A small independent corner store has recently opened near my mum in the last month. The first time I shopped there for a few bits I had my newborn with me and was rushing to get home to feed him. I didn't notice until after that they overcharged me 66p.

This has happened to my relatives each time they have purchased from the store for varying amounts. Sometimes it's 10p, 4p or a pound. My siblings have started querying the total when it has been more noticeable and the cashier corrected it. In total this has happened to about five of us.

This happened again to me today when I popped into the store for a few bits. I noticed they were trying to overcharge me by a pound and they corrected this when questioned the total. They also don't give the receipts and quickly dispose of it after payment.

Would I be unreasonable to report them without at least mentioning to them first that they have overcharged on multiple occasions?

Personally I’d all just stop shopping there. If you are going to complain I’d all do so separately so that trading standards see a pattern of complaints. One off and they probably wouldn’t investigate.

Tell the shop what you've said here and tell them your going to TS.

Talk to owner first, could be a staff issue and they are not aware

I'd leave a review on Google. Places like that are more likely to pay attention to a public review. Trading Standards are hard to pin down and a bit toothless these days.