I ordered one of those 6kg heavy weighted blankets from Amazon. It arrived and was leaking glass shards - faulty on arrival. I tried to return it via Amazon. Was only given 1 return method as I didn’t purchase directly from Amazon, but from one of their marketplace sellers.
The only return method available was to take it to an Evri parcel shop. I took it to 3 stores who all refused to accept my parcel due to issues with their system/printer. I took photos of this as proof. Informed Amazon who keep telling me to return the parcel - it’s like they don’t understand that I have tried and their courier of choice keeps saying no. It’s a heavy parcel too and I don’t drive, it’s difficult for me to keep walking further afield to try more shops. I can’t get taxis up and down the country to locate an Evri store that is working as advertised. Aibu to be annoyed with their customer service? Not once have they provided a resolution to the Evri shop’s errors, just telling me to keep trying different stores. There aren’t even that many around me to keep trying!