Our cleaner has been increasingly flaky over the last couple of months - not showing up, saying she'll reschedule, not showing up to the rescheduled time/day that she picked etc. She has maybe been once or twice in that time (supposed to be a weekly clean).
We paid a bulk block of hours upfront back when she was reliable (mostly to cut down admin for us as we're so busy). Things have got so bad with her now that we asked her to refund the rest of the money, about £300.
She's been saying for a couple of weeks now that she'll refund, but hasn't sent the money. Every couple of days it's, "I'll do it tonight," "I'll do it over the weekend," etc.
Yesterday I was a bit more firm saying we'd have to take legal action. I got a message from her via her business page this morning saying she was in hospital and she'd do it when she got back.
Unfortunately for her, she shares her business page in local groups (how I found her) from her personal FB account, so I already knew her personal profile. Her personal profile has her Facebook Stories public, so I can see that at around the same time she sent me a message saying she was in hospital, she posted a selfie of herself in bed, in what is obviously her own bed in her bedroom.
Should I call her out on it, or should I just go along with the story?
YABU = don't call her out, it might be an old pic
YANBU = call her out, she's lying